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billing
1. New Subscriptions
Fees for new subscriptions are payable up-front, prior to service provisioning.
1.1 Monthly Subscriptions:
The first invoice for a new monthly subscription is pro-rated up to the end of the same month, if it commences before the 15th of the current month.
The first invoice for a new monthly subscription is pro-rated up to the end of the next month, if it commences after the 15th of the current month.
1.2 Annual Subscriptions:
The first invoice for a new annual subscription is pro-rated up to the end of the previous month, of the following year, if it commences before the 15th of the current month.
The first invoice for a new annual subscription is pro-rated up to the end of the current month, of the following year, if it commences after the 15th of the current month.
2. Subscription Changes
2.1 New customers
Fees for additional services are payable up-front, prior to service provisioning.
2.2 Established customers who pay on time
For customers with accounts older than 3 months, with a history of paying on time:
Fees for both monthly and annual subscription changes are due by (1) the end of the same month within which the changes were requested, if requested before the 25th, or (2) the end of the next month, if requested after the 25th.
2.3 Established customers who pay late
For customers with accounts older than 3 months, with a history of paying late:
Fees for additional services are payable up-front, prior to service provisioning.
2.4 Annual subscriptions
Additions to annual subscriptions are pro-rated up to the end of the current annual subscription period.
3. Domain Renewals
Domain registrations are billed separately from subscriptions. Renewal fees are due before their respective expiry dates.
Depending on the domain extension, registration recovery fees may apply, which vary according to how many days have passed, since the domain expired.
4. Email Notifications
Subscribers are notified on the 25th of every month for their subscription renewals due by the 1st of the next month.
Invoice reminders are sent 2 days before and 1 day after they are due.
Customers are responsible for paying their accounts on time, irrespective of whether or not they receive email notifications.
5. Payment Methods
Customers may either pay using a credit card, processed by Revolut or via electronic funds transfer, referencing their customer code.
If bank transfer delays are likely, customers are requested to send through proof of payment to the help desk.
6. Payment Due Date
All subscription fees are due by midnight (GMT timezone) on the last day of the month which precedes the beginning of the due subscription.
7. Service Suspension & Restoration
Monthly services with fees which are overdue beyond 3 days, will be disabled.
Annual services with fees which are overdue beyond 7 days, will be disabled.
Restoring these disabled services, will attract an admin fee of either R500 or 10% of the subscription fee, whichever is the lesser amount.
Services cancelled by a customer will be disabled and archived at the end of the active subscription period or sooner, given approval by the customer.
Once services are disabled, their settings and data will be retained for a further 7 days, after which they will be permanently deleted and as such, become unrecoverable.
8. Cancellation
Customers may cancel their services at any point in time, if their account has no fees outstanding for the current, active subscription period.
Fees for the remainder of the current subscription are forfeited when closing an account, but credited if the customer retains other services with zootzone.com. Credits may be used to settle future invoices.
9. Migration
It is either the customer's, their appointed developer's, or their new hosting provider's responsibity to plan and migrate services away from zootzone.com.
Where applicable and upon request, zootzone.com will assist with supplying access details of hosting accounts on our platform, and with updating DNS records, if hosted on our DNS servers.
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