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1. New Subscriptions

Fees for new subscriptions are payable up-front, prior to service provisioning.

1.1 Monthly Subscriptions:

The first invoice for a new monthly subscription is pro-rated up to the end of the same month, if it commences before the 21st of the current month.

The first invoice for a new monthly subscription is pro-rated up to the end of the next month, if it commences after the 21st of the current month.

1.2 Annual Subscriptions:

The first invoice for a new annual subscription is pro-rated up to the end of the previous month, of the following year, if it commences before the 21st of the current month.

The first invoice for a new annual subscription is pro-rated up to the end of the current month, of the following year, if it commences after the 21st of the current month.

2. Subscription Changes

2.1 New customers

Fees for additional services are payable up-front, prior to service provisioning.

2.2 Established customers who pay on time

For customers with accounts older than 3 months, with a history of paying on time:

Fees for both monthly and annual subscription changes are due by the end of the same month within which the changes were requested, if requested before the 21st, or the end of the next month, if requested after the 21st.

2.2 Established customers who pay late

For customers with accounts older than 3 months, with a history of paying late:

Fees for additional services are payable up-front, prior to service provisioning.

2.3 Annual subscriptions

Additions to annual subscriptions are pro-rated up to the end of the current annual subscription period.

3. Domain Renewals

Domain registrations are billed separately from subscriptions. Renewal fees are due before their respective expiry dates.

Depending on the domain extension, registration recovery fees may apply, which vary according to how many days have passed, since the domain expired.

4. Email Notifications

Subscribers are notified on the 21st of every month for their subscription renewals due by the 1st of the next month.

Overdue fee reminders are sent on the 1st and 7th day of the month.

Customers are responsible for paying their accounts on time, irrespective of whether they receive email notifications, or not.

Customers have secure 24 hour access to their customer accounts via zootzone.com's Freshbooks portal.

5. Payment Methods

Customers may either pay using a credit card, processed by PayFast, or via electronic funds transfer, referencing their customer code.

If bank transfer delays are likely, customers are requested to send through proof of payment to the help desk.

6. Payment Due Date

All subscription fees are due by midnight (GMT timezone) on the last day of the month which precedes the beginning of the due subscription.

7. Service Suspension & Restoration

Services linked to payments which are overdue beyond 7 days will be disabled.

Restoring disabled services and their corresponding data, which are beyond 7 days overdue, will attract a R500 admin fee.

Services linked to payments which are overdue beyond 14 days, will be permanently deleted, along with any corresponding data.

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