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support » spam filter
Introduction
Each mailbox has its own dedicated spam filtering database. The accuracy of the filter depends on how you train it to recognise spam versus non-spam.
The key point is that you must re-classify its decisions every time it makes a mistake, in order to train it effectively.
We recommend using IMAP rather than POP3 for a better spam filtering experience. Using the former, ensures that the filter scans the entire message, including hidden content inside the message headers.
When the filter recognises a message as spam, it will move it to the Spam folder on the server.
This Spam folder is only accessible via IMAP or the web based interface at https://zootzone.com.
IMAP & Webmail Users:
- If you receive spam, move it to either the Train Spam folder, or the Junk folder.
- If you receive legitimate messages in your Spam folder, copy it to your Inbox as well as the Train Good folder. This retains a copy for yourself and trains the filter to correct its mistake.
POP3 Users:
- If you receive spam while using your device's email program, forward it to spam
 zootzone.com
- Then delete it.
- Review your Spam folder on the server, at least once a week, via webmail and follow the steps below.
- If you receive legitimate messages in your Spam folder, copy them to your Inbox as well as the Train Good folder. This retains copies for yourself and trains the filter to correct its mistakes.
- While selecting these legitimate messages in your Spam folder, press and hold the Shift key, while dragging the messages to your Inbox. While still pressing the Shift key, release your mouse button, selecting Copy.
- Return to the same legitimate messages in your Spam folder, press and hold the Shift key, while dragging the messages to your Inbox. While still pressing the Shift key, release your mouse button, selecting Move.
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