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Introduction

Your SPAM filter learns from its mistakes, but ONLY if you teach it using the instructions below. Over a week, or two, you will have to train it less, as long as you train it EVERY TIME IT MAKES A MISTAKE. Eventually, it can achieve 98% or greater accuracy, so it's well worth the effort.

If the SPAM filter believes a message is SPAM,

  • It will NOT be delivered to your Inbox
  • It will be quarantined in the Spam folder ON THE SERVER

If you check mail using IMAP or Webmail

You have access to the Spam folder directly within Webmail, Outlook, Thunderbird, Mac Mail, iPhone, or any other email programme which is setup to check your mail using the IMAP protocol.

If you receive SPAM messages in your Inbox,

  • Move them to the Train Spam folder

If you receive GOOD messages in your Spam folder,

  • Copy them to the Inbox folder
  • Copy them to the Train Good folder

IMPORTANT: The first step is VITAL, as mail will be deleted from the Train Good folder after it is processed, so learn the habit of copying to your Inbox FIRST.

If you check mail using POP3

If you receive SPAM messages in your Inbox,

  • Forward them to spam@zootzone.com
  • Then delete them

You have to login via webmail to access your Spam folder, where quarantined messages are stored. Use your email and given password to login.

If you receive GOOD messages in your Spam folder, do the following (it's critical that you copy to both folders, not move)

  • Copy them to the Inbox folder (see *), ready to download.
  • Copy them to the Train Good folder (see *) for your filter to correct its mistakes.

* Press & hold Shift, while dragging the message to this folder, release the mouse button and select Copy

Browse your Spam folder regularly at first. As your filter matures, you need only check it once, or twice a week. If you haven't received a message which you're expecting, it may have been misclassified as SPAM, so please check your Spam folder first, before logging a support request.

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